Terms & Conditions

Your booking is confirmed instantly when you complete checkout — you'll get a confirmation email straight away with your booking reference. If it doesn't arrive within a few minutes, check your spam folder, then drop us a message.

All bookings are subject to availability. Please double-check the details you enter are correct — we can't be responsible if a booking falls through because of a typo in your email address or phone number.

You need to be 18 or over to make an online booking. If you're booking on behalf of a younger group, a parent or guardian must authorise the booking.

All prices include any applicable Jersey GST. Payment is taken in full at the time of booking.

If we ever display an incorrect price by mistake, we'll let you know before processing your booking. You'll always have the choice to book at the correct price or get a full refund — we won't just quietly charge you more.

Voucher codes and Tamba Points each have their own terms and can't usually be stacked unless the booking page says otherwise.

Refunds go back to the card or payment method you originally used. We can't redirect them elsewhere.

If you used Tamba Points on a booking you then cancel for a refund, we'll put the points back on your account.

If only part of your group shows up, we treat the no-shows the same as a last-minute cancellation — no refund for the empty spots.

Sometimes things happen outside our control — a lane goes down, we have to close for maintenance, or something else gets in the way. If we have to cancel your booking, we'll let you know as soon as possible and give you a full refund.

If we need to move you to a different time, we'll offer you the new slot first. If it doesn't work for you, you'll get a full refund instead.

Occasionally we may offer a goodwill credit if something goes partially wrong on our end. Credits like this are entirely at our discretion — they're not something you can demand, and they have no cash value.

We aim to deliver every session well. Under the Supply of Goods and Services (Jersey) Law 2009, we're required to provide our services with reasonable care and skill — and that's exactly what we intend to do.

If you feel we fell short, please get in touch within 14 days of your visit. We'll acknowledge your message within 2 working days and aim to sort it within 14. Depending on what happened, we might offer to make it right with a repeat visit, a partial refund, or a credit.

We never try to limit our responsibility for things we can't legally limit — that includes death or personal injury caused by our negligence, or any fraud on our part.

For everything else, if something goes wrong on our end the most we're liable for is the amount you actually paid us for that booking. We're not responsible for indirect losses like lost enjoyment, travel costs, or anything caused by events outside our control (weather, power cuts, and so on).

We do our best to keep the website accurate, but we're not liable for decisions made based on information that turned out to be incorrect.

You're responsible for how you and your group behave during your visit. If someone in your party is causing a problem, we may ask them to leave — and that won't entitle anyone to a refund.

When you book, we collect your name, email, and phone number to manage your booking and keep in touch about your visit. If you've opted in to marketing, we'll occasionally send you offers — you can unsubscribe any time.

We handle your data under the Data Protection (Jersey) Law 2018, which follows the same structure as GDPR. You can ask to see, correct, or delete your data by contacting us. Full details are in our Privacy Policy.